Frequently Asked Questions
- Do you allow pets?
Pets are only allowed in designated pet-friendly rental accommodations as well as campsites. There is a maximum of four pets at a campsite and two pets in the pet-friendly rentals. As a pet-friendly resort, we ask that guests provide the resort with veterinary verification of receipt of rabies vaccination. This document must include a due date for re-vaccination. A pet tag will not be accepted. All pets must be on a leash at all times and under the control of the owner.
- Do you have firewood for sale?
We sell firewood at the General Store.
- How old do you have to be to drive a golf cart?
You must be 21 and older and have a valid driver's license to rent a Cherrystone golf cart. You must be 18 or older, have a valid driver's license and be on the rental agreement to drive a Cherrystone golf cart. You must be 18 and have a valid driver's license to drive your personal golf cart on Cherrystone property.
- What time is check in? What time is check out?
Check-in for campsites and rentals is 3 pm. Check out for campsites and rentals is 11 am.
- Can I give my reservation to someone else if I can't come?
Unfortunately, reservations cannot be transferred. Your reservation would have to be canceled and a separate reservation made for the new guest.
- I am arriving after the rest of my party, can one of them check in for me and sign my paperwork?
Unfortunately, we cannot allow other people to access your reservation information. However, if you add them to the reservation they would be able to check-in and occupy the site before you arrive. Please call the Welcome Center for further information. For a guest to check-in they must be 21 or older.
- Can I dock my boat, wave runner, canoe or watercraft at the piers?
Unfortunately, we do not allow the mooring of boats at our piers. We have an excellent marina right next door that will gladly moor your boat.
- Do you need a permit to fish off of the piers?
You do not need a fishing license to fish from our piers, boats or the Ms. Jennifer. However, you do need to register with the Virginia Fisherman's ID Program at www.mrc.virginia.gov/FIP if fishing in Virginia.
- How much to rent a boat?
We rent 14-foot Carolina Skiffs for fishing from our Bait and Tackle Shop during normal hours. For pricing, please call 757-331-3740.
- Is there a charge to use the pedal boats, mini golf, swimming pools and jumping pillow?
There is no charge to use the pedal boats, mini-golf, beach, and pools. We do add a 10% amenity fee to your reservation.
- What age do you have to be to rent a campsite?
We do not rent campsites to guests under 21.
- When can we look at or tour the park?
During the summer season, we allow tours from sunrise to sunset. Visitors interested in touring our camping resort register at the Ranger station, and are provided a temporary timed pass. During our shoulder seasons, visitors register at the Welcome Center. Visitors are not granted tour access if they are towing a camping unit, or driving a camping unit. Tours are based upon park occupancy.
- How late can you check in?
During the summer season we have Rangers on 24 hours a day. You can check-in at the Ranger Station when the Welcome Center is closed. When Rangers are not on duty, directions, sites, and information are available from our bulletin board at the Welcome Center.
- How much is a visitor pass?
Visitors are permitted to join guests at their site or rental from 8 am to 6 pm. Visitor passes are $10 per person per day regardless of age. Visitors' vehicles are $10 per vehicle per day.
- Do you sell propane?
Yes, we sell propane by the tank and by the gallon. You can purchase propane from the General Store during normal business hours or from the Welcome Center in the off season. We only pump propane at certain times so please check when purchasing your propane.
- Do you have a pump service for waste holding tanks?
Yes, we have a portable pump system that will come to your site and pump out your holding tanks. Service can be paid for and scheduled at the General Store during normal hours. Please try and schedule the day before service is needed, there is an extra charge for same-day service. We generally arrive at the site by 10 am for scheduled pump outs. Pump outs are based upon availability.
- Where is lost and found?
Our lost and found is located at the General Store.